🔐 Privacy Policy – Hakea Projects

Last Updated: July 2025

At Hakea Projects, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your information with transparency, security and respect for your rights.

📄 1. Introduction

Hakea Projects is a professional landscaping and gardening company servicing Melbourne. Our services include garden clean-ups, landscaping facelifts, turf installation, planting refresh, paving, garden maintenance and plant health care. In delivering these services, we may collect personal information from customers, potential clients and website visitors. This policy explains how we manage and protect that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of landscaping or gardening service required
• Property size or garden condition
• Preferred project timeline
• Notes, images or information submitted through enquiry forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages visited on our website
• Referral source (e.g. Google Search, Facebook Ad)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided information such as name, contact details and project requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to landscaping or garden service enquiries
• Provide project consultations and quotes
• Schedule site visits or service appointments
• Provide design recommendations or maintenance advice
• Improve our website, services and customer communication
• Comply with Australian privacy and consumer laws

We do not sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your details
• Contract – to provide landscaping services you request
• Legitimate Interest – to improve service and communication
• Legal Obligation – to comply with Australian regulations

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Hakea Projects staff handling enquiries or services
• Trusted third-party tools such as CRM systems or analytics platforms
• Advertising and website service providers assisting our operations

We do not share information with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Secure HTTPS website encryption
• SSL-protected enquiry forms
• Password-protected internal systems
• Restricted access for authorised personnel only

If a data breach occurs, we will notify affected individuals and relevant authorities as required by the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where permitted
• Withdraw consent for communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tools such as Google Analytics and Meta Pixel to understand website activity, improve user experience and measure advertising performance.

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When interacting with our services through external platforms, please review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

📬 11. Contact Us

For questions, feedback or privacy-related requests, please contact:

Hakea Projects

📧 Email: admin@hakeaprojects.com.au
📞 Phone: 0409 805 932
🌐 Website: https://hakeaprojects.com